Delivery and Returns
We aim to process your order quickly and efficiently with standard delivery charged at £4.95 for Bra's and £12.00 for prosthesis and you can expect to receive your order within 7 - 10 working days. Should you require items more urgently, please call us on 0141 440 1999, we will always endeavour to help.
If there is a problem with your order, e.g. an item is out of stock, we will contact you either by phone, email or post to let you know. We try our utmost to dispatch your order quickly to you, but this can be affected during extremely busy periods.
Overseas orders – including Europe and Eire
Currently, we are unable to ship outside of the UK
Returns, refunds and exchanges
If you are in any way dissatisfied with your purchased goods we will exchange them or give you a full refund for returns received within 14 days of purchase. This does not affect your statutory rights.
We can only accept returns for items that are in new and unused condition. Please make sure all tags and packaging is intact before returning your items.
We reserve the right to refuse returns for items that are not in new and unused condition. Please be sure to inspect your items carefully before you return them.
Silicone breast forms are guaranteed for two or three years, depending on the manufacturer. This guarantee covers manufacturing defects only and is void if the item is damaged, altered, or neglected. If you need to return your breast form, it must be in the original box. We cannot offer a refund or replacement if the item is not returned in the original box.
Please indicate your reason for return, name, order number and contact details.
VAT is not charged on post-mastectomy goods, when supplied to an individual for their own personal use, provided a VAT concession form has been signed.
VAT is not charged on Gift Vouchers. Your recipient receives the full value of the voucher you gift them to spend in store or online.